Shipping & Delivery Information

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Effective Date: 1st February 2025

 

1. Introduction
At The Candlemania, we aim to ensure a smooth and efficient delivery process for all orders. This Shipping & Delivery Information policy outlines the key details regarding our shipping services for customers in the United Kingdom and Turkey. If you have any questions, please contact us at mila@milatrading.co.uk.

 

2. Shipping Providers & Delivery Times
We work with local shipping providers in both the UK and Turkey to deliver your orders safely and efficiently. Delivery times may vary based on location, order volume, and courier availability. Estimated delivery times are as follows:

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• United Kingdom: Standard delivery usually takes 3-5 business days.

• Turkey: Standard delivery usually takes 3-7 business days.

 

Please note that these are estimated timeframes and may be affected by external factors such as weather conditions, national holidays, or courier delays.

 

3. Shipping Costs

• Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

• Any applicable customs duties or import taxes for international orders are the responsibility of the customer.

 

4. Order Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

 

5. Tracking Your Order

• Once your order is shipped, you will receive an email with tracking information (if available from the selected courier).

• Tracking details can be used to monitor your order’s progress.

 

6. Delivery Issues & Lost Packages

• If your order is delayed beyond the estimated delivery timeframe, please contact us, and we will liaise with the courier service for updates.

• If a package is lost in transit, we will work with the courier to investigate and, if necessary, issue a replacement or refund.

 

7. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details. If an incorrect address is provided and the order is returned to us, the customer may be required to cover additional shipping fees for re-delivery.

 

8. Damaged or Missing Items

• If your order arrives damaged or with missing items, please notify us within 48 hours of receipt by emailing mila@milatrading.co.uk with your order number and photos of the damaged items.

• We will assess the claim and provide a suitable resolution, such as a replacement or refund.

 

9. Changes to This Policy
We may update this Shipping & Delivery Information policy from time to time. Any changes will be posted on this page with the updated effective date.

 

10. Contact Us
If you have any questions regarding shipping and delivery, please contact us at:

Mila International Trading
Email: mila@milatrading.co.uk
Website: www.thecandlemania.com